An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

We offer several delivery options including standard, express, and next-day delivery. You can choose your preferred option at checkout.

To initiate a return, please log in to your account, go to your order history, and select the item you wish to return. Follow the instructions provided to complete the return process.

Refunds are processed within 5-7 business days after we receive your returned item. The refund will be issued to the original payment method used for the purchase.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please visit our returns page for more details.

A: To keep your Artesian Steps shoes in pristine condition and extend their longevity, follow these maintenance tips: 1. Regular Cleaning: Use a soft brush or cloth to remove dirt and dust from your shoes after each wear. For deeper cleaning, a damp cloth with a small amount of mild soap can be used. Avoid soaking the shoes in water. 2. Leather Care: For leather shoes, apply a high-quality leather conditioner regularly to prevent the leather from drying out and cracking. Use a leather polish that matches the color of your shoes to maintain their shine and finish. 3. Suede Care: Suede shoes require special attention. Use a suede brush to gently remove surface dirt. If they get wet, blot the moisture with a dry cloth and let them air dry naturally, away from direct heat. 4. Storage: Store your shoes in a cool, dry place. Use shoe trees or stuff them with acid-free tissue paper to maintain their shape when not in use. Avoid storing them in direct sunlight or humid areas, as this can damage the materials. 5. Rotation: Rotate your shoes to give them time to air out and recover their shape. This practice will also help to extend their lifespan. 6. Professional Maintenance: For any significant repairs or deep cleaning, consider taking your shoes to a professional cobbler. Artisan Steps offers exclusive services to help maintain the integrity and beauty of our handcrafted shoes. By following these simple steps, you'll ensure that your Artesian Steps footwear remains a durable, comfortable, and stylish staple in your wardrobe for years to come.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

A: Yes, you can return a product to Artesian Steps. We strive to provide the highest level of customer satisfaction with our handcrafted, premium footwear. If you are not entirely satisfied with your purchase, we offer a return policy to ensure your peace of mind. You may return any unworn and undamaged shoes within 30 days of the purchase date for a full refund or exchange. Please make sure that the shoes are in their original packaging and include proof of purchase. To initiate a return, contact our customer service team through our website or call us directly, and we will guide you through the return process. At Artesian Steps, we value sustainability and craftsmanship, and our return policy reflects our commitment to providing you with a refined and satisfying shopping experience.